Last updated: July 8, 2025

Delivery information

Whether you’re ordering in advance or need products as quickly as possible, we’re here to help.

UK Delivery

Our standard UK delivery is usually 48 hours. Most orders will be shipped the same day if placed between Monday – Friday by 12pm (excluding national holidays).

Please note that delivery to the Scottish Highlands, Northern Ireland and the Republic of Ireland may take slightly longer.

Saturday Delivery

We also offer a Saturday delivery and 10am next-day service for urgent items. Please state this during the ordering process.

Outside the UK

For customers outside the UK, we quote shipping on a case-by-case basis to ensure competitive rates. We will confirm expected delivery times when you place your order.

My Parcel hasn’t arrived?
Please call us immediately on +44 (0) 1332 365318 and we will investigate the issue as soon as possible.

Customers have seven (7) days from receipt of goods to contact SureScreen Diagnostics regarding any issues with their order. During this time, we will accept returns provided the goods are unused and in their original condition. After seven (7) days, SureScreen Diagnostics reserves the right to reject returns.

If the return is due to an error by SureScreen Diagnostics, customers may request a replacement, credit note or full refund. In such cases, we will cover the cost of returning the goods, restocking and dispatching any replacements.

If the return is due to a customer error (e.g. incorrect item ordered), the customer will be responsible for the cost of returning the goods, delivery of replacements and a 5% restocking fee to cover administration and quality control.

Please note: SureScreen Diagnostics does not accept returns for bespoke products or minimum order quantity (MOQ) orders unless the item is defective or there is a quality issue.