Privacy Policy
Introduction
SureScreen Diagnostics (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website or services.
It complies with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and the Data Protection Act 2018.
1. Who we are
SureScreen Diagnostics is the data controller responsible for your personal data.
Contact us:
- E: [email protected]
- T: +44 (0)1332 365318
- A: Unit 17, Eagle Park, Alfreton Road, Derby DE21 4BF, UK
2. What this policy covers
This policy applies to:
- Personal data collected via our website (www.surescreen.com)
- Communications with us (email, phone, forms)
- Services we provide to you
It does not cover:
- Third-party websites we link to (please check their privacy policies)
- Offline data collection not connected to this website
Our website is not intended for children under 16.
3. What personal data we collect
| Category | Examples |
| Identity | Name, date of birth, gender |
| Contact | Address, email, phone number |
| Transaction | Orders, purchases, refunds |
| Technical | IP address, browser type, device info |
| Usage | Website usage, interactions |
| Profile | Username, preferences, survey responses |
| Marketing | Preferences for receiving communications |
| Health data | Only where relevant (e.g. diagnostic tests)* |
*For health data, we may rely on explicit consent under Article 9 GDPR or other legal bases where appropriate (e.g. occupational health testing, laboratory services).
4. How we collect your data
We may collect this when you:
- Fill in forms or register on our website
- Contact us by phone (calls may be recorded for training) or email
- Respond to surveys
- Use our website (via cookies or usage tracking)
- Register, order, or use our services
Why we use your data (and legal bases)
| Purpose | Legal Basis |
| Provide products/services you request | Contract |
| Respond to enquiries | Legitimate interest |
| Marketing (with consent) | Consent |
| Website analytics & improvements | Legitimate interest |
| Health testing/reporting | Explicit consent or legal obligation |
| Comply with laws (e.g. tax) | Legal obligation |
You can withdraw your consent at any time.
6. Marketing
- We may send you offers based on your preferences
- You will only receive marketing if you’ve opted in or are an existing customer
- You can opt out anytime via your account settings, email unsubscribe link or by contacting us directly
We never share your personal data with third parties for their marketing without your consent.
7. Who we share your data with
We may share your data with:
- Other companies in the SureScreen Group
- Service providers (e.g. IT, payment processing) under contract
- Regulators or legal authorities if required
- Buyers if we sell part of our business
All partners are under strict data protection agreements.
8. International data transfers
If we transfer data outside the UK/EEA, we ensure it is protected by:
- Standard Contractual Clauses (SCCs)
- The UK Addendum to SCCs (to meet UK GDPR standards)
9. Data security
We use safeguards like encryption, secure servers, and access controls to protect your data. However, no internet transmission is ever 100% secure.
10. How long we keep your data
We only keep your data as long as needed. Examples:
| Data Type | Retention Period |
| Order records | 6 years (tax law) |
| Consent records | Until withdrawn + 1 year |
| General enquiries | As long as needed for service or support |
We keep your data only as long as necessary for the reason it was collected.
11. Your data rights
You have the right to:
- Access your data (subject access request)
- Correct or delete inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict or object to processing
- Data portability (move your data)
- Withdraw consent at any time
To make a request, email [email protected] or call +44 (0)1332 365318. We aim to respond within 1 month (up to 3 if complex).
12. Cookies & tracking
We use cookies to improve your experience.
- Essential cookies: always active
- Non-essential cookies (e.g. analytics): only with your consent
You can manage cookies via our cookie banner or browser settings. For full details, see our Cookie Policy.
13. Questions or complaints
If you have concerns or want to make a complaint, contact us:
- E: [email protected]
- T: +44 (0)1332 365318
- A: Unit 17, Eagle Park, Alfreton Road, Derby DE21 4BF, UK
If unresolved, you can also contact the Information Commissioner’s Office (ICO): www.ico.org.uk