Privacy Policy

Last updated: May 19, 2025

Introduction

SureScreen Diagnostics (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website or services.

It complies with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and the Data Protection Act 2018.

1. Who we are

SureScreen Diagnostics is the data controller responsible for your personal data.

Contact us:

  • E: [email protected]
  • T: +44 (0)1332 365318
  • A: Unit 17, Eagle Park, Alfreton Road, Derby DE21 4BF, UK

2. What this policy covers

This policy applies to:

  • Personal data collected via our website (www.surescreen.com)
  • Communications with us (email, phone, forms)
  • Services we provide to you

It does not cover:

  • Third-party websites we link to (please check their privacy policies)
  • Offline data collection not connected to this website

Our website is not intended for children under 16.

3. What personal data we collect

Category Examples
Identity Name, date of birth, gender
Contact Address, email, phone number
Transaction Orders, purchases, refunds
Technical IP address, browser type, device info
Usage Website usage, interactions
Profile Username, preferences, survey responses
Marketing Preferences for receiving communications
Health data Only where relevant (e.g. diagnostic tests)*

*For health data, we may rely on explicit consent under Article 9 GDPR or other legal bases where appropriate (e.g. occupational health testing, laboratory services).

4. How we collect your data

We may collect this when you:

  • Fill in forms or register on our website
  • Contact us by phone (calls may be recorded for training) or email
  • Respond to surveys
  • Use our website (via cookies or usage tracking)
  • Register, order, or use our services

Why we use your data (and legal bases)

Purpose Legal Basis
Provide products/services you request Contract
Respond to enquiries Legitimate interest
Marketing (with consent) Consent
Website analytics & improvements Legitimate interest
Health testing/reporting Explicit consent or legal obligation
Comply with laws (e.g. tax) Legal obligation

You can withdraw your consent at any time.

6. Marketing

  • We may send you offers based on your preferences
  • You will only receive marketing if you’ve opted in or are an existing customer
  • You can opt out anytime via your account settings, email unsubscribe link or by contacting us directly

We never share your personal data with third parties for their marketing without your consent.

7. Who we share your data with

We may share your data with:

  • Other companies in the SureScreen Group
  • Service providers (e.g. IT, payment processing) under contract
  • Regulators or legal authorities if required
  • Buyers if we sell part of our business

All partners are under strict data protection agreements.

8. International data transfers

If we transfer data outside the UK/EEA, we ensure it is protected by:

  • Standard Contractual Clauses (SCCs)
  • The UK Addendum to SCCs (to meet UK GDPR standards)

9. Data security

We use safeguards like encryption, secure servers, and access controls to protect your data. However, no internet transmission is ever 100% secure.

10. How long we keep your data

We only keep your data as long as needed. Examples:

Data Type Retention Period
Order records 6 years (tax law)
Consent records Until withdrawn + 1 year
General enquiries As long as needed for service or support

We keep your data only as long as necessary for the reason it was collected.

11. Your data rights

You have the right to:

  • Access your data (subject access request)
  • Correct or delete inaccurate data
  • Request erasure (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability (move your data)
  • Withdraw consent at any time

To make a request, email [email protected] or call +44 (0)1332 365318. We aim to respond within 1 month (up to 3 if complex).

12. Cookies & tracking

We use cookies to improve your experience.

  • Essential cookies: always active
  • Non-essential cookies (e.g. analytics): only with your consent

You can manage cookies via our cookie banner or browser settings. For full details, see our Cookie Policy.

13. Questions or complaints

If you have concerns or want to make a complaint, contact us:

  • E: [email protected]
  • T: +44 (0)1332 365318
  • A: Unit 17, Eagle Park, Alfreton Road, Derby DE21 4BF, UK

If unresolved, you can also contact the Information Commissioner’s Office (ICO): www.ico.org.uk